Growth Addicted Private Limited ("Company", "we", "our", "us") values customer satisfaction and complies with the refund and chargeback guidelines prescribed by the Reserve Bank of India (RBI) and our payment partners.

1. Eligibility for Refunds

Refunds may be requested in the following cases:

• Duplicate payment or erroneous transaction.
• Technical issues resulting in non-receipt of services.
• Valid cancellation of an order within the permitted time window.

2. Refund Window

Refund requests must be made within 2 Hours of the original transaction time. Requests made beyond this period may not be eligible, except where required under applicable law or payment gateway/issuer bank guidelines.

3. Deductions & Charges

For approved refunds, the net refundable amount (after 5% service charges and 2% payment gateway processing fees, where applicable) will be credited back to the original payment method within 5–7 working days, subject to your bank or payment provider’s processing timelines.

4. Non-Refundable Cases

Refunds are not applicable in the following circumstances:

• Change of mind after successful access/consumption of digital products or services.
• Failure to provide required KYC or compliance information as mandated by regulators or payment partners.
• Transactions older than the refund eligibility period.

5. Refund Request Process

To initiate a refund, please send an email from your registered email ID to care@growthaddicted.com with the following details:

• Full Name
• Registered Email Address
• Date of Transaction
• Payment Reference Number/Transaction ID
• Screenshot of Payment Invoice
• Reason for Refund Request

6. Chargebacks

Customers also have the right to raise disputes/chargebacks directly with their issuing bank or payment provider in accordance with RBI and card network rules. We will cooperate with the payment gateway and banks in resolving such cases.

7. Contact & Grievance Redressal

For any concerns regarding refunds, please contact our support team at care@growthaddicted.com.

Complaints will be acknowledged within 48 hours and resolved within 7 working days as per RBI guidelines.